OUR DRONE Survey & PHOTOGRAPHY FAQ's

Our mission is to use our technology to help solve customers' problems safely and efficiently while treading lightly on the ground over which we work.

We are here to help businesses reduce energy costs and to reduce their overall carbon footprint by helping mange buildings efficiently with the use of our modern drone technology

To be cost effective and to be on site quickly we mainly work in the North West of England with most of our work in the Liverpool, Southport and Preston regions but we do travel further including work in Cumbria, the North East, Scotland and North Wales.

All commercial drone flights are controlled by the CAA in the UK. 

We are legally required to hold an operators licence and flight ID for each drone. Our operators ID is: GBR-OP-K3GKP2JCP5DJ .  

The  CAA require we report and record any accidents, near misses or breaches. You may ask to see details of any accidents. 

Our declared target is to have no accidents or reportable events. We take our legal responsibility for flying seriously and on any job the Pilot has the last word on the decision on to fly based on safety. We regret we shall not tolerate any pressure brought on pilots acting under their legal duties to maintain safety.

Yes we are delighted to support trade accounts  We can tailor our services to your needs and offer credit terms subject to status to suit the needs of your business. Please call us for more information

We take our place in the World seriously and hope we tread lightly on the ground.

Where appropriate we keep travel down and make use of public transport. 

Our drones have less impact that say using scaffolding or cherry pickers (that require heavy transport). Much of our survey work can reduce maintenance, identify heat and water loss and target areas for application of  such things as fertilisers in amore focussed way . Just some of our policies include recycling  batteries at end of life, reducing paperwork to the minimum to ensure legal compliance. and minimising private transport usage.

We endorse equality and accessibility and attempt to improve  the society we live in actively supporting local and national charity events. If you would like to know more or need our help and support please reach out to us. Our ESG policy is available to download below.

When booking we will run through other key things with you including pricing and payment terms. 

We will also need the post code of the flight area and approximate scope of the flight (see Pre flight work). 

The location is important as in rare cases we will not be able to fly and in other areas we may need to obtain prior permissions for which there may be additional fees which have to be paid.

We will gather all the information we need and will then prepare the pre flight paperwork, safety assessments and obtain relevant flight permissions..

Based on the information we will have we will work with you to establish a date for the flight which will depend on suitable weather conditions. 

We will also check flights are allowed in the area on the day planned. The CAA  bans flights in certain areas such as near airports, imposes temporary bans for certain events such as during air shows and can impose restrictions on maximum altitude or times of permitted flights. If your planned flight is prevented by one of these bans  or we cannot get the relevant permissions we will let you know as soon as possible. We do, however, charge for any pre flight work done where the flight does not or cannot go ahead.

We will check local weather the day before and on the morning of the flight and make a final weather check prior to take off. We will also check any temporary flying restrictions with the CAA.

We will carry out safety checks on the drone and make sure the area is safe to fly, free from obstructions, people and other potential hazards. Where necessary the take off area will be clearly marked and people not involved will be excluded from the area.

If our pilot believes the flight is not safe in the conditions their decision is final as it is a legal responsibility and we dont want pilots going to prison!

Our pilot will have with them all relevant safety equipment. during the flight there should be no disturbance to the pilot who is required to remain in eye contact with the drone at all times. 

Any images will be edited and prepared at our office and then sent to you via Dropbox or We Transfer. 

Your rights to use the image are subject to an unrestricted licence but only once any balance of the invoice is paid. Breach of this can lead to penalty charges which are set out in our contract.

We ask you download content as soon as possible (and in any event within 5 days) and check there are no issues. In the  unlikely event of an issue please call us immediately or email us to activate any guarantee or for any issue to be resolved.

We are able to supply image surveys using 360 cameras. These images can easily be shared and displayed but require hosting on a third party site. As such we are subject to their conditions and fees. 

Hosting incurs an annual hosting fee which we will include in any quote provided. On renewal the tour will be deleted if the renewal fee is not paid by the due date.

360 tours can include tracking analytics but where this is the case cookies are embedded in the 360 tour and  are subject to certain additional terms to comply with GDPR (sSee website cookies here)

We can all make mistakes and sadly, but rarely, can let customers down. 

We are pleased to say it is not very often but if it does we want to reassure you and we will endeavour to put things right as soon as practicable and we back our work with our quality guarantee.

Your only task is to let us know as soon as possible either by phone or email if you felt we did something wrong. You can find the information to reach us on the contact page.

Your complaint will then be fully investigated and we will try to resolve matters for you as soon as possible. 

Image Surveys Limited is registered in England & Wales as a private company with the company registration number 15344902.

The registered address is Office 3, Heritage House, 9B Hoghton Street, Southport, Merseyside, PR9 0TE.

We are VAT registered in England with the reference GB 455922374.