ABOUt Image Surveys

All commercial drone flights are controlled by the CAA in the UK. 

We are legally required to hold an operators licence and flight ID foreach drone along with insurance. Our operators ID is: GBR-OP-K3GKP2JCP5DJ. You can inspect our credentials below on this page.  

The CAA require that we report and record any accidents, near misses or breaches of rules.  

Our declared target is to have no accidents or reportable events. 

We take our legal responsibility for flying seriously and on any job the Pilot has the last word on the decision on to fly based on safety as with any commercial flight in the UK. 

We regret that we shall not allow any pressure to be brought on our pilots acting under their legal duties to maintain safety.

If your looking to fly your own drone you must, as a minimum understand the rules governing drones contained in the UK Drone Code at https://www.caa.co.uk/drones/getting-started-with-drones-and-model-aircraft/drone-code/drone-code-overview/

Drone work is varied and complex. One size cannot fit all. We specialise in the areas you can see here on our website . 

We work with other established partners and if we cannot carry out the work they will be able to help and we can make the necessary arrangements for you. 

It is important to us that you get the job done safely and cost effectively.

We are based in Southport, Merseyside and to be cost effective and to be on site quickly we mainly work in the Northwest of England and North Wales. 

We regularly work in Liverpool, Southport & Preston.

We also have contacts elsewhere in the UK who we can introduce you to if that is more cost effective for you.

Your fist step is to call or email us to see if we can help. We will happily give advice and provide quotes for you without obligation.

If you are happy to proceed will undertake all the pre-flight planning and safety checks,

In the UK there are restrictions on where you can fly and additional permissions and fees may be necessary. We will advise you in each case.

Once planning is complete and we have a date we will maintain a close eye on any weather conditions. Drones do not like strong winds or rain! 

If weather changes we may have to cancel or postpone operations. We will always keep you informed.

On flight day we will prepare our kit, check the site and make safety checks before take off and again check everything on landing.

We reserve the right to cancel the flight at any time if the pilot has any safety concerns. Should you cancel before the day of the flight we reserve the right to charge a cancelation fee based on the amount of notice before the proposed flight.

After the flight we will prepare the data we have captured. We will let you know a timeline for when you can expect everything during the planning stage.

Please note we may charge a deposit before starting work and on occasions we may invoice you separately for flight planning operations where it is a complicated project. we will of course discus this with you.

Once we are paid in full for our work you ill be able to use any of our data as you see fit.

You can see all of our terms in our standard contract that you can download below on this page.

If you have any questions please call us on 0800 999 1295 anytime.

Sadly, as we are human, we can let customers down.  We are pleased to say it is very rare and if we should let you down we want to reassure you that we will endeavour to put things right as soon as practicable and we back our work with our quality guarantee.

Your only task is to let us know as soon as possible either by phone or email.

You can find the information to reach us on the contact page.

Your complaint will be fully investigated and we will try and resolve matters for you as soon as possible.  

We take our place in the World seriously and hope our goal "to tread lightly" on the Earth.

You can download our full ESG policy document below to find out about our commitment to achieve this goal

Image Surveys Limited is registered in England & Wales as a private company with the company registration number 15344902.

The registered address is Office 3, Heritage House, 9B Hoghton Street, Southport, Merseyside, PR9 0TE.

We are VAT registered in England with the reference GB 455922374.